Shipping policy

At Couches by Kristine, we take great care in crafting and delivering your custom furniture. However, we understand that occasional issues may arise during shipping. Please review our policy regarding potential damages:

1. Inspection Upon Delivery:

   • We strongly encourage you to inspect your furniture upon delivery. If you notice any damage, please notify the delivery team immediately and document the issue with photographs.

2. Reporting Damages:

   • If you discover damage after the delivery team has left, please contact us within 48 hours. Provide detailed descriptions and photos of the damage.

3. Resolution Process:

   • Once we receive your damage report, our team will assess the situation and determine the best course of action. This may include repair, replacement, or compensation, depending on the extent of the damage.

4. Repairs and Replacements:

   • If a repair is necessary, we will arrange for a qualified technician to fix the issue at no cost to you.
   • For irreparable damages, we will replace the affected item(s) with a new piece, ensuring it meets the original specifications.

5. Compensation:

   • In cases where neither repair nor replacement is feasible, we will offer appropriate compensation for the damages incurred.

6. Packaging and Handling:

   • Our furniture is packaged with the utmost care to prevent damage during transit. Should you receive a damaged package, please note this with the delivery carrier and contact us immediately.

Your satisfaction is our priority, and we strive to resolve any issues swiftly and efficiently. For any questions or concerns regarding our shipping policy, please contact our customer service team.

Thank you for choosing Couches by Kristine. We appreciate your trust in our craftsmanship and service.